View all frequently asked questions from our customers, and the answers to them.
How do I contact BestWindowScreen.com to place an order or contact or ask further questions regarding their product?
- Use our online ordering system.
- Contact us at firstname.lastname@example.org
- Fax us your order worksheet to 888-413-6872.
- Call us at 866-810-5376.
Do you give quantity discounts?
Yes! Contact us for a discount quote on large quantity items, and we will quote you a discount price according to your order size.
Do you sell partial rolls of screen material?
Yes! We sell partial rolls on a limited basis. Depending on the product, we can cut rolls to length size. Call us for cut-to-size rolls or pieces.
Retractable Screen Door FAQ
What are the maximum dimensions both width and height of your doors?
Single doors - 48” width x 96” height
French doors – 96” width x 96” height (two pair of doors 48” w x 96”h)
(Note: Single doors up to 60” x l20” and French doors up to l20” x 120” may be fabricated but will not be covered under our standard warranty.)
Will you sell to the homeowner/consumer?
We welcome orders from all consumers including homeowners, property management companies, as well as contractors.
Can you substitute different screen material?
We can substitute the 20x30 mesh special fiberglass screen – Maximum 42” width per door. We can also substitute the following sun-control screening: Textilene 80, Textilene 90, Sunscreen, Super Solar, or Pet Screen – Maximum 36” width per door.
How do I measure the door opening?
See the Roll-Away product you are interested in and click on “How to Measure” for complete instructions.
What can I do if my door jamb is too small to recess mount the Roll-Away Screen Door?
The door jamb or brick mould must have a minimum of 1 ¼” to recess mount the product. If the door jamb does not have this clearance, the Roll-Away Screen Door may be surface mounted on the outside of the jamb. See architectural details under “Surface Mount” and “Interior Mount”.